Dutch Express LLC Mobile App Privacy Policy
Dutch Express LLC (“DutchX”, “Dutch Express”, “we,” “us,” or “our”) are committed to protecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, disclose and protect Personal Information (as defined below) collected from users (“User”) of DutchX’s mobile app (the “Service”).
Your access to and use of the Service is subject to this Policy, as well as any other applicable agreements or DutchX policies and procedures. By using the Service, you accept the privacy practices and all other terms described in this Policy. If you do not feel comfortable with any part of this Policy, you must not use or access the Service.
When you use the Service, we may collect Personal Information about you. The types of “Personal Information” that we may collect about you are:
You may provide your information to us when you use or otherwise access the Service. This information may include personal identifiers, biometric information, financial and records information, and preferences.
When you use the Service, complete electronic forms, communicate with DutchX customers or contact us, by online chat, email, phone or text, we may automatically collect and store certain information about you and the activity you engaged in, for example: your name and contact information; information that you voluntarily provide to us; the nature of your communication; the purpose of the interaction, and the action we took in response to your inquiry or request.
We also may receive and store certain information about you and your device(s) automatically when you access or use the Service. This information may include:
To participate as a User, you must permit the Service to access location services through the permission system used by your Platform. We may collect the precise location of your device when the Service is running in the foreground or background of your device or from other information, such as photos, that you provide to us. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the Service. If you choose to disable the location feature through the settings on your device or Platform, DutchX will not receive precise location information from your device, which may impact the functionality of the Service.
When you participate as a User through the Service, we may also collect and store information related to your deliveries, including delivery route information and your location (see Location Information section above).
We may collect Personal Information about you from publicly-available sources, marketing partners, and/or third parties. This may include demographic information such as income and spending habits. We may also, for example, receive information about you from clients regarding your deliveries through the Service.
We may use the Personal Information we collect about you for various purposes.
We may process your Personal Information when you sign up as a User of the Service.
We may use your Personal Information to provide you the Service. For example, we use information to facilitate the completion of deliveries or to assess supply, demand, and other factors associated with aggregate business progress.
We may use your Personal Information for our everyday business operations such as auditing, administration of the Service, forum management, fulfillment, and analytics. For example, we may use your Personal Information to better understand Users’ demographics, interests and behaviors, and we may enhance other information we have about you to help us better understand you and determine your interests. We may also use your Personal Information to calculate the total number of visitors to the Service and to each page or feature of the Service. Your Personal Information may also be used to improve the content and functionality of the Service. For example, it may be used to help us, and our clients improve our services. We also use your Personal Information to personalize your experience. For example, we may personalize the content and features you see when visiting the Service.
We may use your Personal Information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries.
In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Service. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, suggestions or the like, but not including your Personal Information and any requests, comments or concerns regarding your Personal Information but not including your Personal Information, will be treated as non-confidential and non-proprietary.
We care about keeping you secure and safe while using the Service. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity to prevent unauthorized users from gaining access to your information.
The Service is subject to certain laws and regulations which may require us to process your Personal Information. For example, we may process your Personal Information to fulfill our business obligations, or as necessary to manage risk as required under applicable law.
We may process your Personal Information to investigate, prevent or mitigate violations of our internal terms, agreements or policies, or to enforce our agreements with third parties and business partners.
We use your Personal Information to protect you, others, and our business, including, without limitation, using information for fraud prevention, to comply with the law, and to protect against security risks.
We may use your Personal Information for any other purpose disclosed to you at the time we collect the information, or otherwise with your consent or at your direction.
We may aggregate and/or de-identify Personal Information collected through the Service. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and/or others.
We may provide your Personal Information to third parties as described below.
We may provide your Personal Information to our group companies (entities that control or are under the control of DutchX) for business purposes. We will require these entities to comply with the terms of this Policy with regard to their use of your Personal Information.
We may provide your Personal Information to our third-party service providers for certain business purposes. This Personal Information is provided in order for them to provide us services such as payment processing, advertising services, marketing, web analytics, data processing, IT services, User support and other services.
To facilitate deliveries, we may provide your Personal Information, including your contact information, vehicle information, location information, ratings, and other Personal Information to customers and clients.
We recognize that Personal Information related to your activities as a User could contain private information. However, we may be required to provide your Personal Information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of DutchX clients or users of the Service, prevent fraud, comply with the law, respond to legal process, or in response to a request for cooperation by a government entity and the like.
In the event of an actual or contemplated sale, business transfer, merger, reorganization, dissolution, or similar event we may transfer your Personal Information to one or more third parties as part of that transaction, including during the negotiation of a transaction.
We also may provide your Personal Information to third parties with your consent or at your direction.
DutchX has implemented administrative, organizational, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. You acknowledge that transmissions to and from the Service could be read or intercepted by others. While we strive to protect your Personal Information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to DutchX or via the Service.
Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your Personal Information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain aggregate or anonymized data indefinitely.
Some of the functionality may be provided by third parties and the Service may link to other third-party websites that are not controlled by DutchX. These third parties are not under our control and DutchX is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
The Service is not intended for children under 18 years of age and we do not knowingly collect Personal Information from children under the age of 13 through the Service. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us, please contact us at contact@dutchx.com. A parent or guardian of a child under age 13 may review and request deletion of the child’s Personal Information.
You may contact us at contact@dutchx.com to access, modify or request deletion of your Personal Information.
While we are ready to assist you in managing your account, deactivating your account, and removing your active profile and data, we cannot always delete records of past interactions and transactions. Please note that we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. For example, we are required to retain records relating to payments issued to you for financial reporting and compliance reasons. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
DutchX is based in the United States and, regardless of where you use the Service, the Personal Information collected as part of that use will be transferred to and maintained on servers located in the United States. By using the Service, you consent to this collection, transfer, storage, and processing of Personal Information to and in the United States.
DutchX reserves the right to amend this Policy at any time and will notify you of any such changes by posting the revised Policy through the Service. If changes are significant, we will provide a more prominent notice, including, for example, via email. All changes shall be effective upon posting. If we make any material changes to the way we process your Personal Information, we will notify you before such changes are effective. If you object to any changes, you must cease using the Service. You should check this Policy periodically for changes. Your continued use of the Service after any change to this Policy constitutes your agreement to be bound by any such change(s). DutchX may terminate, suspend, change, discontinue or restrict access to all or any part of the Service without notice or liability.
Use of the Service is further subject to the Dutch Express LLC Mobile App Terms of Service, into which this Policy is incorporated by reference.
If you have any questions or concerns relating to this Policy or our privacy practices, please contact us at: contact@dutchx.com or:
Dutch Express LLC
164 West 25th Street
New York, NY 10001
Telephone Number: 212-717-5555